Please email to the correct department or use correct support form. Please make sure you provide us with your full name, date of purchase, and what product you purchased, and order, receipt, and confirmation number.

Warning: If you send an email to the wrong dept, your request maybe be delayed, deleted, or forwarded. Please select the correct email address or online support form. Fax is not recommend for support needs unless order, sales, or support dept ask you to do this

For Cellphone and PDAs Orders (Exempt GoAmerica and Sidekick, T-Mobile Blackberry 8800, 8320, 8700g, and 8100y)

• How to place order

T-Mobile Sidekick iD, LX and Slide, GoAmerica Devices, T-Mobile Blackberry 8800, 8320, 8700g, and 8100 Orders

• How to place order

Accessories Orders Only

• How to place order

Customer Support Service- For Cellphone and PDAs (Exempt GoAmerica, T-Mobile Sidekick, T-Mobile Blackberry)

• Cellphone or PDA Problem
• Return/Exchange
• How to contact customer support service

Deafpagers.com Customer Support Service

Include Shipping Problem, Item problem, Return, and Exchange

• Accessories Problem
• Return/Exchange
• Shipping Problem
• T-Mobile Sidekick and Blackberry Problem
• GoAmerica Sidekick Problem

Insurance and Rebates Information

• T-Mobile Device Protection
• T-Mobile Rebates
• Inphonic Rebates

Company Information

• Address
• Store Hours
  

To place a new order (Cellulars & PDAs Only- NO GoAmerica or Sidekick, T-Mobile Blackberry) over the phone

IMPORTANT: For Sidekick 2 or 3 and GoAmerica orders - DO NOT CALL them. They cannot help you with Sidekick II or 3 or GoAmerica devices. See below for details about Sidekick.

When you are in phone/cellular/PDA page, Please Click on the blue button that says "order by phone" and it will give you a special call code to get our special pricing. Then call 1-800-300-7066 to speak to a representative.

Button Example

To place a new order via internet:

Please click here for a list of devices. To place an order, fill out the online order form.

To better serve you...

If you have questions about Sidekick and Blackberry Devices before you purchase, please contact us at sales@deafpagers.com. Do not use this email if you asked for order status, order problem, shipping problem, or any support service.

Phone Orders: We don't take orders over Telephone so please use this web site to place order.

You can compare the devices at www.deafpagers.com/devices

To order online, just go to Deafpagers.com and select device you want, click the Buy Now button.

To better serve you...

If you have questions about accessories before you purchase, please contact us at sales@deafpagers.com. Do not use this email if you asked for order status, order problem, shipping problem, or any support service. If you have problem with your order, please use this form, Accessories Support Form

Phone Orders: We don't take orders over Telephone so please use this web site to place order.

To order online, just go to http://www.deafpagers.com/accessories/index.html and select items you want, click the Buy Now button.

To better serve you...

(No GoAmerica or Sidekick Models, T-Mobile 8705 and 8800)

For all issues include wrong device, defective device, payment issues , shipping and return issues. Please click here to login.

For questions regarding a previous order:

IMPORTANT: For Sidekick, T-Mobile Blackberry and GoAmerica orders - DO NOT use this support online. They cannot help you with Sidekick iD or 3, T-Mobile Blackberry 8705/8800 and GoAmerica. See below for details.

My Order: Check your order status, rate plan, shipping/tracking information, and activation details.

Purchase & Plan Details: Review your billing, rate plan, payment, credits, and rebate information.

Equipment Information: Phone and accessory specifications, troubleshooting, returns, and exchanges.

Changes & Upgrades: Want to upgrade, add-on, cancel, or change your order.

Frequently Asked Questions (FAQs): A list of our most commonly asked questions and answers.

For better and faster service: Please use correct support form.

Support Service: For customers who have shipping problems, correcting errors in your order, questions about recent orders, payment issues, etc. Make sure wait until over 48 hours during weekdays, after you placed order then you can report it to us via support forms

Please use online support form below.

For Accessories only, Please use this form

Accessories Support Form

For T-Mobile Sidekick 3 and iD, T-Mobile Blackberry 8705/8800, Please use this form

T-Mobile Sidekick and Blackberry Support Form

For GoAmerica Sidekick Models, Please use this form

GoAmerica Support Form

Accessories that you placed order along with your device - Support Form

Return/Exchange Dept: For customers who want to return for refund or exchange, Request for RMA numbers, and defective products:

For Accessories, Please use this form

Accessories Support Form

For T-Mobile Sidekick and T-Mobile Blackberry, Please use this form

T-Mobile Sidekick and Blackberry Support Form

For GoAmerica Sidekick models, Please use this form

GoAmerica Support Form

For Cellphone and PDA, Please click the link above

Please Click Here to login in for instructions for you to return the device.

T-Mobile Insurance: Click
Here

For customers who pay $3.99 to $6.99 per month via T-Mobile Billing Statement.

For T-Mobile Sidekick 3 or ID, Blackberry 8705 and 8800 Orders, If you wish to add insurance (protection plan) to your account - Please call T-Mobile to add to your account right away when you received your new device. T-Mobile will not accept after 7 days from date of activation.

Rebates Information

For T-Mobile Rebates, All Package come with Rebate Coupon. If not in this package, then please go to T-Mobile's Rebate program to print out or fill out rebate online: http://www.tmobilerebates.com

For all other rebates that offered by Inphonic, all rebate coupons already come with your receipt (attached). If missed then please contact Inphonic via Telephone, the information is on your receipt.

Company Information:

Deafpagers.com Store
1002 Florida Ave, NE
Washington, DC 20002

Customer Service Center (include Return Accessories)
Deafpagers.com
1002 Florida Ave, NE
Washington, DC 20003

Store Hours:

Mondays: 12 to 4 pm
Tuesdays: Closed
Wednesdays: 10 am to 4 pm
Thursdays: 12 to 4 pm
Closed on all federal holiday
Closed Dates: December 26,, January 2, 2008

(This store have T-mobile Sidekick and Blackberry Device Inventory.)